Monday, March 30th, 2020
COVID-19 Update from BCF Ultrasound
Dear Valued Customers,
At BCF Ultrasound we understand you will all be doing your best to provide outstanding essential services and care for your patients during this challenging time. We want to reassure you, our valued customers across Australia and New Zealand that we will support you with your ultrasound needs in whatever way we can safely do so.
We are in unprecedented times facing the coronavirus global pandemic and due to our commitment to our team, customers and industry partners we have made some changes in order to provide the best ultrasound service possible within the current guidelines.
Customer Service – Although we have temporarily closed the offices/warehouses to external personnel, our customer care teams in Australia and New Zealand are available to discuss any enquiries via phone or email https://www.bcfultrasound.com/contact/
Staff – Our dedicated staff continue to work diligently behind the scenes within government and health authority guidelines in both Australia and New Zealand.
Sales – We have a comprehensive range of ultrasound machines and accessories available for sale including brand new and some limited second hand equipment and we are working closely with our industry partners to maintain supply as needed. https://www.bcfultrasound.com/product-category/ultrasound/
Servicing – Our specialist service engineers are available to repair any broken down or damaged equipment however we will not be performing any non-essential routine maintenance services at this time. For the safety of our staff we respectfully request that you clean and disinfect (i.e. with F10) any equipment prior to despatch to our service centres. https://www.bcfultrasound.com/services-support/
Training – In light of the cancellation of so many conferences and training workshops previously scheduled this year, we will be developing our online resources for your ongoing education and image optimisation needs. We are happy to discuss any concerns or queries you have related to your ultrasound equipment and how to get the most out of it over the phone as well.
Finally, with over 25years of long lasting relationships with our customers and industry partners we understand the challenges you the veterinary professional may be facing with the animals in your care. We will support you in any way we can and will continue to review the situation and provide you with timely updates. We thank you for your patience and understanding in advance for any inconvenience this may cause.
Chris Graham, Director