Friday August 7th, 2020
COVID-19 Update from BCF Ultrasound
RE: Declared state of Disaster for Victoria
Dear Valued Customers,
The state government recently declared Victoria to be in a state of Disaster in relation to the COVID-19 pandemic for one month. Metropolitan Melbourne has commenced Stage 4 restrictions in effect from Midnight Wednesday 5th August for a minimum of 6 weeks. Regional Victoria has commenced Stage 3 restrictions for the same period. As you may know, our main distribution warehouse and one of our key service centres is located in Melbourne, Victoria.
Veterinary clinics and the industries that support them in Melbourne and greater Victoria remain classified as essential services and as such we remain open for business. Here at BCF Ultrasound we understand that those of you in Melbourne and greater Victoria and those close to affected state borders will all still be doing your best to provide outstanding essential services and care for your patients during a very challenging time. We want to reassure you all, our valued customers across Australia and New Zealand that we are still here to support you with your ultrasound needs in whatever way we can safely do so.
We would ask for your patience during this unprecedented time while we do our best to navigate the challenges of adapting our business in order to maintain our high standard of service without compromising the safety of our dedicated staff and valued clients.
Customer Service – Our offices/warehouses remain closed to ALL external personnel, however our customer care teams in Australia and New Zealand are available to discuss any enquiries via phone or email https://www.bcfultrasound.com/contact/
Staff – Due to our commitment to our dedicated staff, the Melbourne based team will continue to work diligently behind the scenes from home wherever possible and at our offices/warehouses as required within government and health authority guidelines.
Sales – We have a comprehensive range of ultrasound machines and accessories available for sale including brand new and some limited second-hand equipment and we are working closely with our industry partners to maintain supply as needed. https://www.bcfultrasound.com/product-category/ultrasound/
Servicing – Our specialist service engineers remain available to repair any broken down or damaged equipment and perform routine maintenance services. For the safety of our staff we respectfully request that you clean and disinfect any equipment prior to despatch to our service centres and we will disinfect your equipment prior to it being returned to you as we have done from the commencement of the pandemic. https://www.bcfultrasound.com/services-support/
Demonstrations – Face to face pre and post sales application training of our ultrasound systems will be suspended in Victoria temporarily and remains suspended across the remaining states of Australia and New Zealand. For limited models, virtual training is available with our new BCF Imaging Gateway however conditions do apply. We would be happy to discuss any concerns or queries you have related to your ultrasound equipment and how to get the most out of it over the phone. In addition, we have a collection of educational resources on our website and continue to support our industry partners in providing digital conferences/seminars for ongoing clinical training during this challenging time.
We will support you in any way we can and will continue to review the situation and provide you with timely updates. We thank you for your patience and understanding in advance for any inconvenience these changes may cause. We would also like to extend our thoughts and compassion to anyone personally impacted by COVID-19 or the adverse economic or mental health effects it may be having on you, your family, colleagues and/or clients.
Warm Regards and Stay Safe,
Chris Graham, Director