Need to send in a product for repair or service? We are here to keep you up and running.

We know the realities of veterinary practice. Dirt, dust, fur and moisture all make for a hard life for any piece of electrical equipment, along with the ever-present risk of accidental damage.

It is therefore important to regularly service and maintain your equipment to ensure it is working at its best – when you need it most.

With service centres in Australia and New Zealand, we are prepared for all your service requirements.

MY EQUIPMENT IS NOT WORKING, WHAT DO I DO NOW?

If you have a problem with your ultrasound please contact us and we can discuss the best options to get your gear up and running again.

We have state of the art service centres conveniently located in Australia and New Zealand to make it easier than ever to access support when you need it the most.

WHAT EQUIPMENT CAN BCF SERVICE AND REPAIR?

At BCF our fully trained specialist engineers are able to look after a wide variety of ultrasound and viewing equipment.

BCF are the official approved veterinary service centres for ultrasound equipment from:

  • BCF
  • Mindray
  • Sonosite

We can also service the following equipment:

  • Honda
  • Medison
  • Siui
  • Other (Please check with us prior to sending your gear in)

Whatever the manufacturer or age of the equipment – give us a call and we will see how we can help you.

HOW DO I ARRANGE FOR MY EQUIPMENT TO BE SENT TO BCF FOR SERVICE OR REPAIR?

We ask that you suitably package and label the box that you put the equipment into for transport. It is also important that you let us know the reason for service, so we can get straight to the issue.

Service Form Options

A fully completed service form MUST accompany any equipment sent in for servicing with BCF Ultrasound. This helps us to identify your equipment, keep you informed of progress, as well as help us resolve the issue as quickly as possible.

Option 1:  Print – Complete – Attach as Note with Equipment sent for Repair

Please ensure that you print out and hand complete our service form and attach it to your equipment when you send it in.

Option 2: Complete Digitally – Email or Fax to BCF Ultrasound

Alternatively, type directly into our digital service form – then save a copy to your PC and email or fax it in to us at the appropriate office in Au or NZ. Click here for contact details.

Please note – You will need to have Adobe Acrobat downloaded to your computer to access the digital service form – please click here.

You will be contacted within 48 (business) hours of receipt of your ultrasound equipment with a progress update and advice on next steps. 

CAN WE ARRANGE LOAN EQUIPMENT, WHILST OURS IS BEING SERVICED OR REPAIRED?

We do provide loan equipment free of charge to items within their warranty period. Outside of warranty, we can offer hire equipment under request at a charge.

HOW DO I PACKAGE EQUIPMENT TO BE SENT TO BCF FOR SERVICE OR REPAIR?

It is important for you to suitably package your equipment, so it is not damaged whilst being couriered to BCF. This means using a sufficiently strong cardboard box, that you can place material such as bubble wrap around the equipment to prevent any possible damage.

Please clearly label the box.

For Australia please label:
BCF Ultrasound Australasia
Unit 13/ 23A Cook Road, Mitcham VIC 3132
Tel: 1300 798 747

For New Zealand please label:
BCF Ultrasound Australasia
Unit E/71 Montgomerie Road, Mangere 2022 Auckland
Tel: 09 257 1212

It is very useful if you add a compliment slip or details of your business inside the box, so that we can easily identify your equipment when it arrives with us.
To speed up your service or repair also please ensure that your equipment has been cleaned before being packaged.

WHY SHOULD WE SERVICE OUR ULTRASOUND EQUIPMENT?

Vets and veterinary practices can create a harsh working environment for ultrasound equipment. Equipment can be used by a number of different people, constantly being moved from room to room, or even practice to stable.

  • It is important to have your ultrasound serviced annually
  • Reduce the chance of breakdown at the worst possible moment
  • Prevent small issues becoming expensive ones. The opportunity for us to examine your equipment annually means that we catch any potential major issues early. Saving you money in the long-term.
  • Help prolong the working life of your equipment. When was the last time you had your diagnostic imaging equipment serviced?

Call us now to book in your equipment for a service.

WHAT WARRANTIES DO YOU PROVIDE?

5 year warranty
Ultrasound Systems: EDGE, M-Turbo, MicroMaxx, Nanomaxx,
Transducers: (Sonosite Transducers exc L52)

2 year warranty
Transducers: L52 Sonosite Transducer

18 month warranty
Ultrasound Systems: DP10, DO20, DP30, DP50, Z6,
Transducers: Mindray Transducers

1 year warranty
Ultrasound Systems: Easi-Scan 3, Duo-Scan 3, Ovi-Scan 6
Transducer:s Cattle Probe, Sheep Probe
Displays: NFI5000, BUG, LCD Monitor